ACS Online Training | Over 750 courses available to study online now!
Physical assault is very distressing to those who experience it both from physical and psychological perspectives. It can include assault, sexual assault or threat of assault by a co-worker or by a member of the public. The response will often be varied depending of the specifics of the incident but there should be clear policies and training in the workplace on how to respond to violence. This can include:
A lot of the procedures instituted by a workplace will be specific to the industry and location. For instance, a busy bar will likely experience lots of aggressive incidents in a given year and will rely on de-escalation and security staff to respond to them, a bank on the other hand may have a number of low-level incidents requiring de-escalation but is also going to have procedures for any potential major incidents such as alarms and security screens.
Following any violent incident, the following procedure should be adhered to:
If the worst does happen and a worker is injured in some way then there should be procedures in place to help the worker while recovering and to assist them in returning to work.