Conditions of enrolment

Welcome to the ACS Distance Education (ACS) website ("the Site"), which is owned and operated by ACS Distance Education Australia.

These terms and conditions are important. Please read them carefully. Terms and conditions are subject to change. Since you are bound by these Terms of Use, you should periodically refer to this web document to monitor changes.

Upon enrolling in a course with ACS, you ("the Student") are entering a legal agreement under common law, in which you agree to abide by the conditions of enrolment (including meeting stated payments), in exchange for the service offered by ACS during the course enrolment. The terms and conditions are subject to the jurisdiction to the laws of Australia.

These Terms and Conditions form the agreement between ACS and the Student.  It is the Student’s responsibility to fully read, understand and agree to all Enrolment Terms & Conditions,  Statement and Fees & Charges upon enrolment.  By agreeing to these Terms and Conditions and the Privacy Statement on the enrolment form, the Student confirms they possess a full understanding of all Terms & Conditions, and willingly accepts all such terms.

Course Duration
The following allowable time frames are for the course duration, from the date payment is processed. You have the following time periods to complete the courses: 
100 hour module- 1 year
Specialist Award- 2 years
Certificates- 3 years
Advanced Certificates- 3 years
Learning Bundles- 10+ modules- 5 years

Cancellation Policy
Students wishing to cancel their enrolment must submit notification of withdrawal in writing within 14 days of the confirmation of enrolment. In order to apply for a cancellation, the Student must complete the course change form available on the ACS website, or email [email protected] . 
It is recommended students contact ACS within 24 hours of submitting a cancellation request to confirm receipt. ACS accepts no responsibility for and will not be liable for non-receipt of messages or transmissions. 

Refund Policy
Your completed enrolment form acts as confirmation of acceptance, and commitment to, paying all fees as stated on the enrolment form. Enrolments submitted electronically require a confirmation that the student has read and agreed to these Terms and Conditions, the Privacy Policy, and the Fees & Charges documentation online in order to submit and process the enrolment form. This action provides confirmation in lieu of a signature. In checking the appropriate box, the Student fully accepts ACS 's Terms and Conditions. 

Students are considered to have commenced their course from the date that course login details have been issued by ACS.
Refunds may be granted in the event an application is submitted within 14 days of confirmation of enrolment. The refunded cost will be less minimum AUD$100 Administration Fee per 100-hour module, plus postage & handling costs. If course notes have already been sent to the student, they must be returned before the refund can be processed. Failure to return course materials in a timely manner will result in the cancellation of all refund processes.

In the event an assignment has already been submitted and returned, a refund will not be issued.

If you would like to request a refund, please complete the change of enrolment form available on the ACS website. Refunds will be issued via the original method of payment. 

Deferments and Extensions
Deferments and/or extensions may be granted at the discretion of ACS. Application for a deferment or extension must be submitted via the course change form on the ACS website or email [email protected] ACS reserves the right to refuse a deferment or extension request in the event that:

  • Valid reason, with appropriate documentation, is not submitted
  • The Student has requested multiple deferments and/or extensions
  • The Student is not in good financial standing with ACS.

If ACS approves a deferment or extension, recommencement fees may apply.

Course Transfer
For a period of 30 days following receipt of the material, the Student may apply for special consideration to transfer from one course to another. Applications must be made in writing via the course change form available on the ACS website or email [email protected] A transfer fee of $100 per module will apply. ACS will apply credit for monies paid for the original enrolment against the new module. No refund will be issued for any difference in the course price. In the event ACS grants a transfer request, confirmation in writing will be given. Course materials must be returned to the school within 10 working days for the transfer to be valid. Failure to return materials in a timely manner will cancel the transfer process.

In the event an assignment has been submitted and returned a module transfer will not be granted.

Transfer to Another Party
In the event the Student wishes to transfer their enrolment to a third party, an application must be submitted in writing via the change of enrolment form available on the ACS website or email [email protected] within 2 months of enrolment. An administration Fee of $100 (plus postage and handling costs) will apply. ACS will apply the credit for monies paid for the original enrolment against the new course, but no refund will be issued for any difference in course price. 
In the event an assignment has already been submitted and returned, a student transfer will not be granted. 

Age Restriction
Enrolments are generally for students 18 and over; however in exceptional circumstances, enrolments may be approved for someone under 18 if agreed by an academic officer with a parent or guardian. Agreement from a parent or guardian must be provided in writing before the enrolment is valid. 

Your Privacy
ACS is committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. We will get your permission before retaining any personal information about you.

ACS newsletters are used to communicate important developments to ACS students. It is recommended students remain subscribed to the student newsletter. 

In order to best protect the rights of our students and their personal data against cyber-attack, hacking and unlawful accessing of sensitive and confidential student records, IT IS HEREBY AGREED that all such records shall be confidentially destroyed within a period of one month to twelve months of cessation of student enrolment and to remove any doubt, ACS is irrevocably authorised to do so within such time frame. 

To comply with Australian and European law, we will maintain student records for the period of course enrolment.  
If you would like ACS Distance Education to delete your information at any time (whether you are a customer or a prospective customer), please contact our privacy officer and we will process this ( [email protected] ).  

Security
ACS maintains strict online security measures. This is to ensure that our business is managed in accordance with worldwide legal developments and to protect against cyber-attack, hacking, and unlawful access of confidential records.

Disclaimer
Every attempt is made to ensure all information provided by ACS is accurate, and that the Student has attained all competencies taught within a course, at the time of assessment. 

Graduated students are responsible for their use and maintenance of acquired competencies. ACS takes no responsibility for, and will not be liable, for any action or claim in connection with, or arising from any such information, instruction or advice, given by any student or ex-student. ACS takes no responsibility for and will not be liable for the Student's or ex-Student's interpretation and/or misuse of materials.

All information, text, material, graphics, software and advertisements on the Site ("Content") are protected by Australian and international copyright and trademark laws.

No courses, course materials and study notes are to be republished, sold, loaned or copied, or used in any way outside the pursuit of studying the course by the enrolled Student without explicit permission granted in writing by the Principal of ACS.

Access and Use of the ACS Website 
Use of, and access to the ACS website is conditional upon acceptance of and compliance with the following Terms of Use and the terms, conditions, notices and disclaimers contained in this document and elsewhere on the Site.

Your use of, and/or access to, the Site constitutes your agreement to the following:
As a condition of use of this website, you agree to not use the Site or its content and materials for any unlawful purpose, or in any ways prohibited by these Terms and Conditions. ACS gives no endorsement, accepts no responsibility for, and will not be liable for, any third party links.

If you become aware of misuse of the Site by any person, please contact ACS with your concerns.


    Exams

    To gain an official Statement of Attainment or to be awarded a qualification (i.e. Certificate, Proficiency Award etc) successful completion of the exams is required. Exams are to be sat and paid for on completion of each module.

Payment Plan Options explained...

Short Courses (S1, S2, S3, S4)
You may pay in 2 parts: the first part when you enrol, the second part 60 days later.

Certificates (CT)
Option 1: Pay each stage as you commence it.
Option 2: Each stage can be paid in 2 parts. 1st payment on commencement of stage 1 & 2nd payment 60 days later, 3rd payment on commencement of stage 2 & 4th payment 60 days later

Other Qualifications (AC, PA, FD, AS, DI, AD)
Split fees into stages (as per the fee schedule above).
Each stage is to be paid when you commence that part of the course. The payable fee for each stage may increase, depending on how long you take to move onto the next stage.


POLICY FOR CANCELLATION OR CHANGE OF ENROLMENT

Revised February 2010

Upon enrolling in a course with any school, a student is entering a legal agreement under common law, in which they agree to abide by the conditions of enrolment (including meeting stated payments), in exchange for the service offered by the institution in the delivery of the course.

Please note, ACS Distance Education can not be held liable for changes in your circumstances.

In a situation where a student wishes to cancel or change their enrolment, and as a measure of goodwill, ACS Distance Education will allow the following options. A student may only take up one of these options once.

Please read the following options and apply in writing to the Administration Manager

  1. For a period of 14 days from enrolment, a refund (less minimum AUD$100 administration fee per module, plus postage and handling costs if already incurred –which may vary depending on the course package and where you are located) will be given if the student notifies the school's administration department in writing. For this to apply, a letter must be received within the 14 day period, either by fax, email, mail or delivered in person.

    The onus is on the student to ensure and confirm that written notification of withdrawal is lodged. The school will not be responsible for messages going astray.

    Note: If course notes have already been sent to the student, they must be returned before the refund is paid.

  2. For a period of 30 days following receipt of the material; a student may apply for special consideration; to swap their course for another course
    • The application for special consideration must be made in writing (not by telephone), and be accompanied by a letter explaining why the student wants to change the enrolment.
    • These options only apply if the student has not yet submitted any assignments
    • An administration fee of $100 will apply in these circumstances
    • The school will provide credit for monies paid for the original enrolment, against the new enrolment (ie. new course or person), but will not give any monetary refund or credit against other purchases.
    • Following written notification by the school of acceptance, the old course notes must be returned to the school within 1 week (2 weeks for overseas students) for it to be valid.


  3. For a period up to 2 months following receipt of the material, a student may apply to transfer their enrolment to a friend, relative or colleague who they have found, and who agrees to take over the enrolment.
    • An application for special consideration must be made in writing (not by telephone), and be accompanied by a letter of explanation.
    • This application only applies if the student has not yet submitted any assignments
    • An administration fee of $150 (plus postage and handling costs ) will apply in these circumstances.
    • The school will provide credit for monies paid for the original enrolment, against the new enrolment (ie. new course or person), but will not give any monetary refund or credit against purchases other than courses.


  4. At any time during enrolment the student may apply to defer their studies for a 6 or 12 month period. Such an application must be supported in writing by documentation that explains why they cannot continue their studies for a period of time (eg. a letter of explanation). Recommencement fees may apply, please contact the school for more details.