Bed & Breakfast Business bundle includes

100-hour Bed & Breakfast Management tutor facilitated short course

Plus BONUS 20-hour Accommodation Management automated course

Plus 4 BONUS eBooks

• Food Safety
• Growing Leavy Salad Vegetables
• Working With People
• Event Management

All for the price of the 100-hour course

The Bed & Breakfast management course has SEVEN lessons:

Lesson 1. Introduction to Management & Marketing

• Introduction
• Basic Principles of Management
• Four Main Steps in Management
• Planning, Leading, Organising, Controlling
• Economic View of Management
• Behavioural View of Management
• The Stakeholder Theory
• Understanding policies
• Marketing -Feasibility Research
• Advertising Steps to Follow
• Purpose of Advertising
• Advertising through media, by personal contact
  

Lesson 2. Facilities and Decor

• General layout - Reception, Dining area, Food Production
• Equipment - essential equipment, selection criteria
• Equipment Inventory
• Reception, Storage (Dry store, Vegetable store, Refrigeration, Storage temperatures_
• Food Preparation - vegetables, salad, meat, fish, pastry
• Parking
• Telephones, Communication and Technology - utilities
• Cleaning - outside the building, reception, lounge, bedrooms, bathrooms, corridors, kitchens

Lesson 3. Customer Service

• Personnel and service.
• Division of Duties
• Importance of Customer service.
• Customer Service Skills - waiting, carrying things, 
• Interpersonal Skills - addressing customers, records
• Staff Recruitment, Interviewing, Training and Induction.
• Controlling Staff -leadership, Giving Orders / orders not correctly carried out
• Procedures for dealing with orders not carried out correctly.
• Bedroom service.

Lesson 4. Equipment

• Principles of design.
• Service Facilities
• Cleaning/ Cleansing
• Waste Disposal
• Toilet & Bathroom Facilities
• Safety Risk analysis.
• Safety audit.
• Using audit forms and checklists.
• Signs for communication danger
• Materials control
• Maintenance control - useful checks

Lesson 5. Supplying Meals

• Breakfast timings.
• What to serve (continental or full cooked breakfast).
• Coffee - blends, grinding, troubleshooting, coffee variations
• Teas- specialty teas, herbal teas, storing, brewing
• Presentation of food & beverage
• Dealing with special requirements -breakfast in room, children, vegans / vegetarians, etc
• Serving other meals and snacks.
• Organising "experience" meals
• Dealing with customer complaints

Lesson 6. Food Purchasing

• Effective purchasing
• Planning ahead
• Role of the purchaser
• Supplier Selection
• Bulk buying
• Other Purchasing Approaches - contract, day to day, commissary, tenders, etc
• Know about following regulations (know the legalities and alcohol licensing).

Lesson 7. Records and Financial Management

• Management of guesthouse records.
• Reservations procedures.
• Cancellation procedure.
• The control of accounts.
• Methods of payment.
• Safe deposits.
• Liabilities.
• Productivity.
• Financial records management.
• Insurance.
• Taxation.
• Financial control.