Sneak Peek
With this 20h course you will learn the basic skills to help people to deal with their difficult situations
Counselling skills are needed in
many different situations, and this is a course that can set you on the
right track to developing such skills.
Counselling happens both formally and informally. Professional
counsellors may need a high level of formal training and experience;
well beyond what this course can teach you, but counselling happens
every day at levels below that. Ordinary people help friends and family
get through difficult times. Youth workers, social workers, clerics and
undertakers among many other professionals need to practice counselling
in their day to day work.
Whatever your situation, this is a great course to start developing your counselling skills.
Course Lessons
This course contains 7 lessons:
Lesson 1: WHERE CAN COUNSELLING BE USED?
- What Are Counselling Skills?
- Active Listening
- Open Questions
- Closed Questions
- Paraphrasing
- Clarifying/Encouraging
- Minimal Encouragers
- Silence
- Summarising
- Reacting
- Reflecting
- Non-Verbal Communication
- Body Language
- Electronic Non-Verbal Communication
- Empathy
- Body Language As Attending Behaviour
- SOLER Theory
- Influencing Skills
- Confrontation
- Focusing
- Reflection Of Meaning
- Consequences
- Reframing
- Self-Disclosure
- Feedback
- Advice
- Role Of Counselling
- Counselling Skills In Different Areas
- Personal Relationships
- As A Parent
- In The Workplace
- Teaching
- Employer
- Work Colleague/Team Member
- Health Practitioner
- Sales/Marketing
- Human Resources
- Consulting
- Police
- Lesson 1 additional reading
- Where Can Counsellors Find Work?
Lesson 2: HOW TO SEE BEHIND THE MASK
- Defence Mechanisms
- Denial
- Sublimation
- Projection
- More On Body Language
- Eyes
- Mouths
- Heads
- Arms
- Hands
- Personal Space
- Mirroring
- Our Perception Of Others
- Trait Theories
- Stereotypes
- Self-Fulfilling Prophecy
- Personal Construct Theory
- Primacy Effects and Recency Effects
- Halo Effects
- Schemas
- Scripts
- Other Schemas
- Attributions
- Fundamental Attribution Error
- Self-Serving Bias
- Locus of Control
- Covariance Theory
- Lay Epistemology
- Are You Stressed?
- Post Traumatic Stress Disorder
- Treatment of PTSD
- Lesson 2 additional reading
- Dangers of intervention
- Is Stress Always A Bad Thing?
- Stress is Good For Us
Lesson 3: EMOTIONS AND ATTITUDES
- Emotions
- Problems With Subjective Reports
- Attitudes
- The Range Of Emotions
- Love
- The Range Of Attitudes
- Attitudes And Behaviour
- Reasoned Action
- Values And Attitudes
- Heider’s Balance Theory
- Social Judgement And Attitudes
- Assimilation And Contrast Theory
- Accentuation Theory
- Attitude Change
- Cognitive Dissonance
- Adolescent Crisis
- Lesson 3 additional reading
- Interventions 62
Lesson 4: HOW TO COMMUNICATE BETTER WHEN ALL YOU HAVE IS WORDS?
- Counselling In Non Face-To-Face Situations
- Telephone Counselling
- Online Counselling
- Other Issues
- Case Study – Telephone And Online Help – The Samaritans
- Counselling Via Email
- Video Communication
- Social Implications
- Crisis Counselling - Crisis Intervention
- “Principles of Crisis Intervention"
- Lesson 4 additional reading
- Who Provides Crisis Intervention?
- Responding to a Crisis - Urgent or Routine?
Lesson 5: THEORY VERSUS PRACTICE
- Individual Differences
- Client-Centred/Person-Centred (Rogerian) Counselling
- Cognitive Behavioural Therapy
- Existential Approach
- Psychoanalysis
- Strength-Based Counselling
- Putting Theory Into Practice
- Putting Theory Into Practice – Helping A Grieving Child
- Case Study – Child X
- Grief Counselling
- How Do You Deal With Grief?
- Lesson 5 additional reading
- Depression in Childhood
Lesson 6: DIFFUSING DIFFICULT SITUATIONS
- Timing In Counselling
- Case Study: Counsellor Wishes To End Counselling
- Case Study: Client Wishes To End Counselling
- Some Examples
- Diffusing Difficult Situations
- Case Study I
- Case Study II
- Conflict
- The Suicidal Client
- The Chronically Depressed Client
- Anger Management
- Lesson 6 additional reading
- Understanding and Helping People with an Alcohol Problem
Lesson 7: GOLDEN RULES OR TIPS
- Empathy
- Respect
- Case Study – Euthanasia
- Listening
- Client’s Wishes And Needs
- Case Study I
- Case Study II
- Understanding Oneself
- Focus On Client Strengths
- Adhering To Ethical Codes
- Competence
- Informed Consent
- Confidentiality
- Balance Of Power
- Maintain Professional Boundaries
- Multicultural Awareness
- Burnout and Debriefing
- Relationship and Communication Counselling
- Final Assessment
How does the course work?
- Enrol any time.
- Start studying immediately or later (as you wish).
- Configure your study sessions at any length and frequency you wish.
- Work through at your own pace.
- Automated
self assessment tests pop up at the end of each lesson. You can attempt
these as many times as you wish; and each time, upon completion, you
can see your results. You will need internet access to complete the self assessment tests.
- At the end of the whole course, you
are presented with a major automated examination which can be attempted
online, anywhere, anytime.
- If you achieve a 60% pass in the exam; you immediately receive a downloadable certificate of completion with your name on it.
Who might Study this Course?
- A starter course for anyone contemplating work in counselling
- Skills Development for health or welfare professionals or anyone working in community services
- Foundation (Introductory) training for volunteer counsellors (e.g. Church organisations, charities)
- Professional Development for anyone working with people, from human resources management to supervisors
