Multicultural Awareness BPS303

Online Training for People who work with Different Cultures

  • Develop a greater awareness and sensitivity to different cultures
  • Help immigrants and refugees to intergrate better with their adopted societies
  • Improve your skills to work in welfare, personnel management, education and anywhere else where a sensitivity to cultural diversity is important


  • To develop an awareness and appreciation of cultural diversity;
  • To understand the cultural awareness of the self through verbal and non-verbal means;
  • To understand the origins and influences of prejudice and racism;
  • To understand the impact of culture when working with culturally different clients;
  • To understand bias toward and barriers against effective multi-cultural relationships;
  • To understand the fundamentals of developing and implementing cultural competence;
  • To develop an understanding of multi-cultural attitudes toward mental health issues.



The course is divided into eight lessons as follows:

1. Cultural diversity

2. Cultural self-awareness

3. Prejudice and racism

4. Working with culturally different clients

5. Barriers to effective multi-cultural relationships

6. Developing cultural competence

7. Multicultural mental health issues

8. Shortcomings of Contemporary Counselling Theories and Future Developments

Contents of each lesson

1. Cultural Diversity
Defining culture
Elements of culture
Societal structures and processes
Key areas of cultural diversity
Cultural behaviour
Social discourse
Problems with culture

2. Cultural Self-Awareness
Defining cultural self
Environmental influences
Family or social group
Definitions of self
Psychological influences
Human nature
Personal autonomy
Socio economic and political influences
Emphasis or minimisation of cultural diversity
Code switching
Physical environmental influences

3. Prejudice and Racism
Ingroups or outgroups
What is prejudice
Functions of prejudice
How we measure prejudice
Theoretical perspectives on prejudice
Functions of stereotypes
Dangers of using stereotypes
Social discrimination
Institutional or structural racism
Perceptual change
Cognitive dissonance
Perceptual defence
Reducing prejudice
Changing stereotypes
Developing cultural sensitivity
Belonging to a dominant culture

4. Working with Culturally Different Clients
Communicating across cultures
Principles of communication
Cultural differences
Communicating intimate information
The culturally skilled worker
Factors affecting conformity

5. Barriers to Effective Multi-Cultural Relationships
The counsellors culture
The clients culture
Individual differences
Cross cultural communication hurdles
Culture shock
Non verbal communication
Developing trust
Formal judgements
Culture and child development
Coping with change

6. Developing Cultural Competence
Culturally competent service delivery
Culturally appropriate service
Culturally accessible service
Culturally acceptable service
Training for cultural change
Cross culture counselling in disaster situations
The role of family
Working with other cultures

7. Multicultural Mental Health Issues
Problems with cultural difference in psychology
Cultural influences on mental health
Culture bound syndromes
Trance and possession disorder
Factors affecting grief and bereavement: social, psychological and cultural influences

8. Shortcomings of Contemporary Counselling Theories and Future Developments
Culture shock
Stages in cultural shock and adjustment
Post traumatic stress disorder
Treatments for culture distress
Successful inter cultural adjustment


  •  Learn what is meant by the term ‘culture’, and different cultural groups;
  •  Discuss ‘cultural diversity’ and identify problems associated with it;
  •  Discuss ‘intra-cultural’ and ‘inter-cultural’ contact to managing cultural diversity;
  •  Identify reasons that people and groups make inter cultural contact;
  •  Explore how we communicate non-verbally;
  • Identify ways (verbal and non-verbal) that we communicate our identification to a cultural group;
  • In what ways a minority culture influence a dominant culture;
  • Ways that people and groups adapt to other cultures;
  • Explain the term ‘individualism-collectivism’;
  • Define: ethnocentrism’, 'prejudice’, ‘racism’, ‘stereotype’, ‘discrimination’;
  • Discuss how prejudice and/or racism help a group or person feel more comfortable about other cultures;
  • Explore the role of stereotyping by a dominant culture in perceived discrimination by an immigrant community;
  • Identify barriers to communication that exist in intercultural communication situations
  • Identify strategies to ensure effective communication with a person from another culture;
  • Explore the influence of culture differences when providing helping or counselling services to clients;
  • Explore ways that people from different cultures deal with psychological or communication problems such as conflict, depression, mental health etc.


Some Sample Notes from the Course -


Does everyone in a culture behave in the same way? Obviously, they do not. Other factors contributing to variety within a culture are human psychology, socio-economical differences, different situations and different human motivations. Every culture contains within it all variations of human personality, different psychological attitudes, perceptions, ways of thinking and feeling, different kinds and levels of skill and so on. From outside a culture, we might see only what the members have in common, but from within, the people that make them are as varied as our own. However, we tend to share some fundamental aspects of our behaviour and attitude with other members of our culture, which are part of who we think we are.


Some aspects of our cultural self we can consider are listed below:

  • What we value in ourselves and others
  • How we interact with others
  • How we communicate our feelings
  • What support we offer or receive from others
  • Who we seek support from and to what degree
  • What we believe we should strive for or achieve
  • What kind of parent we become
  • How we relate to family and not-family
  • How we define or perceive ourselves as human beings
  • How and in what regard we express individualism
  • How we relate to authority
  • What potential we possess
  • What possibilities we can perceive for personal or social growth
  • How we understand or define psychological distress.


Any or all of these aspects of cultural identity can be expressed in very different ways, or not at all except through our perceptions of self, others, and our world and our responses to them. They may be apparent in our opinions and judgements, the stories we tell each other, what we say about ourselves, our status and our expectations, and in our interactions with others. We may communicate them non-verbally through gestures and actions, the arts, our clothing, where we live, the kind of house we choose, and our uses of the surrounding space. We also communicate our cultural perceptions and cultural identity through what we say, to whom we say it and when, and through what we do not say.

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Fee Information (S3)
Prices in Australian Dollars

PlanAust. PriceOverseas Price
A 1 x $748.00  1 x $680.00
B 2 x $407.00  2 x $370.00

Note: Australian prices include GST. 
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