Multicultural Awareness BPS303

Online Training for People who work with Different Cultures

  • Develop a greater awareness and sensitivity to different cultures
  • Help immigrants and refugees to intergrate better with their adopted societies
  • Improve your skills to work in welfare, personnel management, education and anywhere else where a sensitivity to cultural diversity is important


  • To develop an awareness and appreciation of cultural diversity;
  • To understand the cultural awareness of the self through verbal and non-verbal means;
  • To understand the origins and influences of prejudice and racism;
  • To understand the impact of culture when working with culturally different clients;
  • To understand bias toward and barriers against effective multi-cultural relationships;
  • To understand the fundamentals of developing and implementing cultural competence;
  • To develop an understanding of multi-cultural attitudes toward mental health issues.



The course is divided into eight lessons as follows:

1. Cultural diversity

2. Cultural self-awareness

3. Prejudice and racism

4. Working with culturally different clients

5. Barriers to effective multi-cultural relationships

6. Developing cultural competence

7. Multicultural mental health issues

8. Shortcomings of Contemporary Counselling Theories and Future Developments

Contents of each lesson

1. Cultural Diversity

  • Introduction
  • Defining culture
  • Elements of culture
  • Societal structures and processes
  • Subcultures
  • Key areas of cultural diversity
  • Cultural behaviour
  • Values
  • Social discourse
  • Ideology
  • Expectations
  • Problems with culture

2. Cultural Self-Awareness

  • Introduction
  • Defining cultural self
  • Environmental influences
  • Family or social group
  • Definitions of self
  • Psychological influences
  • Human nature
  • Personal autonomy
  • Socio economic and political influences
  • Emphasis or minimisation of cultural diversity
  • Code switching
  • Physical environmental influences

3. Prejudice and Racism

  • Introduction
  • Ingroups or outgroups
  • Ethnocentrism
  • What is prejudice
  • Functions of prejudice
  • How we measure prejudice
  • Theoretical perspectives on prejudice
  • Stereotypes
  • Functions of stereotypes
  • Dangers of using stereotypes
  • Discrimination
  • Social discrimination
  • Racism
  • Institutional or structural racism
  • Perception
  • Perceptual change
  • Cognitive dissonance
  • Perceptual defence
  • Reducing prejudice
  • Changing stereotypes
  • Developing cultural sensitivity
  • Belonging to a dominant culture

4. Working with Culturally Different Clients

  • Introduction
  • Communicating across cultures
  • Principles of communication
  • Cultural differences
  • Communicating intimate information
  • The culturally skilled worker
  • Conformity
  • Factors affecting conformity

5. Barriers to Effective Multi-Cultural Relationships

  • Abnormality
  • The counsellors culture
  • The clients culture
  • Individual differences
  • Cross cultural communication hurdles
  • Culture shock
  • Non verbal communication
  • Developing trust
  • Formal judgements
  • Culture and child development
  • Coping with change

6. Developing Cultural Competence

  • Introduction
  • Culturally competent service delivery
  • Culturally appropriate service
  • Culturally accessible service
  • Culturally acceptable service
  • Training for cultural change
  • Cross culture counselling in disaster situations
  • The role of family
  • Working with other cultures

7. Multicultural Mental Health Issues

  • Introduction
  • Problems with cultural difference in psychology
  • Cultural influences on mental health
  • Culture bound syndromes
  • Trance and possession disorder
  • Factors affecting grief and bereavement: social, psychological and cultural influences

8. Shortcomings of Contemporary Counselling Theories and Future Developments

  • Introduction
  • Culture shock
  • Stages in cultural shock and adjustment
  • Post traumatic stress disorder
  • Treatments for culture distress
  • Successful inter cultural adjustment


  •  Learn what is meant by the term ‘culture’, and different cultural groups;
  •  Discuss ‘cultural diversity’ and identify problems associated with it;
  •  Discuss ‘intra-cultural’ and ‘inter-cultural’ contact to managing cultural diversity;
  •  Identify reasons that people and groups make inter cultural contact;
  •  Explore how we communicate non-verbally;
  • Identify ways (verbal and non-verbal) that we communicate our identification to a cultural group;
  • In what ways a minority culture influence a dominant culture;
  • Ways that people and groups adapt to other cultures;
  • Explain the term ‘individualism-collectivism’;
  • Define: ethnocentrism’, 'prejudice’, ‘racism’, ‘stereotype’, ‘discrimination’;
  • Discuss how prejudice and/or racism help a group or person feel more comfortable about other cultures;
  • Explore the role of stereotyping by a dominant culture in perceived discrimination by an immigrant community;
  • Identify barriers to communication that exist in intercultural communication situations
  • Identify strategies to ensure effective communication with a person from another culture;
  • Explore the influence of culture differences when providing helping or counselling services to clients;
  • Explore ways that people from different cultures deal with psychological or communication problems such as conflict, depression, mental health etc.




Does everyone in a culture behave in the same way? Obviously, they do not. Other factors contributing to variety within a culture are human psychology, socio-economical differences, different situations and different human motivations. Every culture contains within it all variations of human personality, different psychological attitudes, perceptions, ways of thinking and feeling, different kinds and levels of skill and so on. From outside a culture, we might see only what the members have in common, but from within, the people that make them are as varied as our own. However, we tend to share some fundamental aspects of our behaviour and attitude with other members of our culture, which are part of who we think we are.

Some aspects of our cultural self we can consider are listed below:

  • What we value in ourselves and others
  • How we interact with others
  • How we communicate our feelings
  • What support we offer or receive from others
  • Who we seek support from and to what degree
  • What we believe we should strive for or achieve
  • What kind of parent we become
  • How we relate to family and not-family
  • How we define or perceive ourselves as human beings
  • How and in what regard we express individualism
  • How we relate to authority
  • What potential we possess
  • What possibilities we can perceive for personal or social growth
  • How we understand or define psychological distress.

Any or all of these aspects of cultural identity can be expressed in very different ways, or not at all except through our perceptions of self, others, and our world and our responses to them. They may be apparent in our opinions and judgements, the stories we tell each other, what we say about ourselves, our status and our expectations, and in our interactions with others. We may communicate them non-verbally through gestures and actions, the arts, our clothing, where we live, the kind of house we choose, and our uses of the surrounding space. We also communicate our cultural perceptions and cultural identity through what we say, to whom we say it and when, and through what we do not say.

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Prices in Australian Dollars

PlanAust. PriceOverseas Price
A 1 x $878.90  1 x $799.00
B 2 x $475.20  2 x $432.00

Note: Australian prices include GST. 
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