Learn to Manage Accommodation Facilities and Services

Course Content

Lesson 1. THE INDUSTRY
Introduction
The accommodation industry
The scope of the industry
Establishment size
Franchising
Skills & considerations for working in the service sector
A focus on teams

Lesson 2. DESIGNING ACCOMMODATION
Introduction
Design considerations – public areas
Design considerations – the bedroom
A focus on bedroom furniture
Toilet and bathroom facilities
Décor
Facilities
Maintaining outdoor areas

Lesson 3. RESERVATIONS
Introduction
How are reservations made?
Handling changes to bookings
Overbooking
Registration of guests
Legal responsibilities

Lesson 4. HOUSEKEEPING
Introduction
Flooring
Cleaning furniture
Toilets & bathrooms
Pest control
Tools & equipment
A focus on bedroom linen
Effective purchasing –non-equipment
Health and safety considerations

Lesson 5. CUSTOMER SERVICE
Introduction
Leadership
Customer interaction skills

Lesson 6. FOOD AND BEVERAGE SERVICE
Introduction
Types of food & beverage service
Scope of food service
Kitchen design & equipment
Equipment design – commercial kitchen

Lesson 7. MAINTENANCE
Introduction
Maintenance
Daily, periodic and planned preventive maintenance
Frequent maintenance problems
Workplace health and safety
Management of hazards & risk
Final assessment