Learn to Manage Accommodation Facilities and Services

If you are an employer, this can be an excellent staff training program. Use it as an easy way to quickly upskill a new employee over as little as a week or two of well structured, tried and proven training

For anyone considering moving into the hospitality industry, this is an a very solid introduction. It will help you understand the scope and nature of the business and at the same time give you some of the more  critical knowledge and skills that make a big difference to working in accommodation services.

Course Content

Lesson 1. THE INDUSTRY
Introduction
The accommodation industry
The scope of the industry
Establishment size
Franchising
Skills & considerations for working in the service sector
A focus on teams

Lesson 2. DESIGNING ACCOMMODATION
Introduction
Design considerations – public areas
Design considerations – the bedroom
A focus on bedroom furniture
Toilet and bathroom facilities
Décor
Facilities
Maintaining outdoor areas

Lesson 3. RESERVATIONS
Introduction
How are reservations made?
Handling changes to bookings
Overbooking
Registration of guests
Legal responsibilities

Lesson 4. HOUSEKEEPING
Introduction
Flooring
Cleaning furniture
Toilets & bathrooms
Pest control
Tools & equipment
A focus on bedroom linen
Effective purchasing –non-equipment
Health and safety considerations

Lesson 5. CUSTOMER SERVICE
Introduction
Leadership
Customer interaction skills

Lesson 6. FOOD AND BEVERAGE SERVICE
Introduction
Types of food & beverage service
Scope of food service
Kitchen design & equipment
Equipment design – commercial kitchen

Lesson 7. MAINTENANCE
Introduction
Maintenance
Daily, periodic and planned preventive maintenance
Frequent maintenance problems
Workplace health and safety
Management of hazards & risk
Final assessment