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Management VBS105

Home Study Management Course


The best managers can turn improve productivity, keep staff working happily and effectively, and dramatically increase profitability.

In this course you will learn management theories and procedures, problem solving and decision making tactics, staff management, and more. Developed by professionals with a substantial amount of industry experience, it is the perfect foundation for a successful career. Ensure your management style is grounded in the 'tried and true.'


There are 7 lessons in this module as follows:

  1. Introduction and Organisational Structures
  • Types of Organisations
  • Legal Status
  • Liability for Staff Actions
  • Basic Contract Law
  • Role of a Manager
  • Management Objectives
  • Management Processes
  • Mission Statements
  • Types of Managers
  • Levels of Management
  • Organisational Structures; formal and informal
  • Division of Responsibilities
  • Understanding the Workplace
  • Unions
  • Committees
  • Scope of Office Work
  • Report Writing

2. Management Theories and Procedures

  • Motivating Employees
  • Classic School of Management Theory
  • Behavioural School of Management Theory
  • Management Science School of Management Theory
  • Other Management Theorists and their Ideas; Weber, Barnard, Follett, Mazlow, Herzberg
  • Contingency Planning
  • Introducing Change
  • Giving Orders
  • Types of Orders


3. Problem Solving and Decision Making

  • Decision Making
  • Problem Solving Technique
  • Types of Managers
  • Group Decision Making and Problem Solving
  • Conflict Resolution Techniques
  • The Planning Process
  • Implementing a Plan
  • Time Management
  • Planning for Your Organisation
  • The Importance of Planning
  • Developing a Business Plan
  • Lateral Thinking


4. Management Styles and External Influences

  • Management Styles
  • Target Oriented Management
  • Process Oriented Management
  • Interactive Oriented Management
  • Management as Leaders
  • Perception
  • Perceptual Barriers
  • Perceptual Change
  • Motivating Employees to Change their Perception
  • Other Factors affecting Managers Effectiveness; Stress, Self Esteem, Career Management, Security etc

 5. Employing People and Interview Skills

  • Advertising for New Staff
  • Anti Discrimination
  • Interviewing
  • Communication at an Interview
  • Common Communication Barriers
  • Induction
  • Staff Training
  • Training Programs
  • Conversation with Trainees

6. Staff Management

  • Scope and Nature
  • Learn to Plan
  • Steps for Successful Goal Achievement
  • Managing Staff Levels
  • Importance of Clear Procedures
  • Writing Procedures
  • Quality Assurance
  • Job Satisfaction
  • Professional Supervision
  • Mentoring
  • Dealing with Grievences
  • Productivity
  • Workplace Health and Safety


7. Ethics and Equity

  • Code of Conduct
  • Interpreting Code of Conduct
  • Refund Policy
  • Honesty and Fairness
  • Respect
  • Intellectual Property Rights
  • Privacy

In addition to seven assignments (at the conclusion of each lesson); you are also required to prepare a management report on a different enterprise for each lesson. These reports provide an opportunity to network with, and investigate the industry you work or hope to work in. The reports are well constructed and designed to be achievable by students in any place or circumstance. Each report will consider things such as the scope of work, number of employees, organisation structure, scope of financial activity, viability, etc. You are not expected to be able to always find all the information that might be desirable; but rather to systematically investigate an organisation as best you can within a limited time frame; and then evaluate that organisation's management with the limited information available.

Course Aims

  • Identify the processes and procedures that are associated with the effective management of staff in the workplace.
  • Describe the use of motivation in the workplace and the effects this can have on staff performance.
  • Describe how to recruit and interview a new staff member for a specific job in an organization.
  • Discuss workgroup project preparation, costing, performance analysis and goal completion from a managerial perspective.
  • Describe the principles of Occupational Health and Safety policies, and their application in the learner's proposed industry sector.

Some things that you will do in this course:

  • Write up management reports
  • Compare management styles in the three workplaces
  • Plan and role play a recruitment interview on tape
  • Obtain information about Quality Assurance in your country
  • Write a procedure for either "handling complaints" or "Dealing with an accident resulting in injury to a worker".
  • Research legal considerations that are relevant to your workplace.

What Type of Manager?

Managers operate on all levels in the workplace, with varying degrees of responsibility. There are many different aspects of an organisation which need to be managed (i.e. finances, buying, equipment and materials, marketing and public relations and, not the least, people who work there). Some types of managers control many different things whilst some manage only one aspect of an organisation.

Whatever level of management you are involved with; this course is a great starting point for building your capacity to be a better manager.


Why Choose This Course

  • Course notes and materials are unique (written by our staff) and up to date (most revised annually) –our graduates are more up to date with what they learn than many other institutions.
  • We don’t just present you with information; we also work to help you understand and remember it, develop an ability to apply it in the real world, and build networks with others who work in this field.
  • Start any time, study at your own pace, study from anywhere
  • Don’t waste time and money traveling to and from classes
  • More choices in your assignment work –courses are written to allow you more options to focus on parts of the subject that are of more interest to you.
  • Tutors more accessible than many colleges – academics are hard at work in both the UK and Australia, 5 days a week, 16 hours a day, and answering individual queries from students are top priority and always attended to within a day –often within an hour.
  • Be treated like an individual –don’t get lost in a crowd of other students. Our tutors interact with you one to one.
  • Extra help at no extra cost where needed.. If you find a task you can’t do, we will help you through it or give you another option.
  • Support after graduation –We will advise on getting work, starting a business, putting a CV together. We will promote students and their businesses through our extensive profile on the internet. Any graduate who asks will be helped.

How You Study

  • When you enroll, we send you an email that explains it all.
  • You are given a short orientation video to watch, where our principal introduces you to how the course works, and how you can access all sorts of support services
  • You are either given access to your course online, or sent a CD or course materials through the mail (or by courier).
  • You work through lessons one by one. Each lesson has at least four parts:
    • An aim -which tells you what you should be achieving in the lesson
    • Reading -notes written and regularly revised by our academic staff
    • Set Task(s) -These are practicals, research or other experiential learning tasks that strengthen and add to what you have been reading
    • Assignment -By answering questions, submitting them to a tutor, then getting feedback from the tutor, you confirm that you are on the right track, but more than that, you are guided to consider what you have been studying in different ways, broadening your perspective and reinforcing what you are learning about
    • Other - Your work in a course rarely stops at just the above four parts. Different courses and different students will need further learning experiences. Your set task or assignment may lead to other things, interacting with tutors or people in industry, reviewing additional reference materials or something else. We treat every student as an individual and supplement their learning needs as the occasion requires.
  • You are given access to and encouraged to use a range of supplementary services including an online student room, including online library; student bookshop, newsletters, social media etc.
  • You are provided with a "student manual" which you can refer to if and when needed. It provides a quick solution to most problems that might occur (some people never need to use this; but if you are studying late at night & have a problem, the manual provides a first port of call that can often get you moving again).


  • ACS is known and highly respected internationally: by employers and academics alike:
  • Recognised by International Accreditation and Recognition Council
  • ACS has been training people around the world since 1979
  • Over 100,000 have now studied ACS courses, across more than 150 countries
  • Formal affiliations with colleges in five countries
  • A faculty of over 40 internationally renowned academics –books written by our staff used by universities and colleges around the world.



During the late sixties and early seventies the young generation from many Western societies rejected the then current work ethics. They wanted freedom to express dissatisfaction with Governments in power and also the choice of whether to work or not. Motivation was left up to the individual. This has rubbed off onto most people in the twenty-first century. Motivating yourself and others is a key facet to success!!

We all have certain needs which need to be satisfied ‑ being treated with respect, doing interesting work, good working conditions and fair pay. These are all motivational factors. Virtually everything we do is to satisfy some need or motive! If you don't do something it means you can see no personal advantage and there is nothing in it for you.


The following section examines the three main schools of management theory.

The Classical School

Under The Classical School, the manager is responsible for planning, directing, controlling and staffing. This school of thought involves a rational, organisation focused approach which might not always take into account the situation of the individual employee.

Management has occurred since prehistoric times. Classical management can be divided into two schools ‑the classic organisation theory and the scientific school. Scientific management has been said to depend on four basic principles as follows:

1. Development of a "Science of Management" so that the best method of performing each task can be determined.

2. Scientific Selection of each employee is given tasks to which they are most suited.

3. Scientific development of the they are educated and trained to achieve continuing improvements in performance.

4. Friendly relations between management and workers.

Henri Fayol was a leader in the development of the classical organisation theory. Fayol divided business operation into the following six activities.

· Technical ‑production or manufacture of commodities.

· Commercial ‑buying raw materials and selling products.

· Financial ‑Obtaining and using capital.

· Security ‑protection of employees and property.

· Accounting ‑recording and taking stock of money and keeping statistics.

· Management.

Fayol listed the functions of management as: planning, organising, commanding, coordinating and controlling. Fayol listed 14 principles of management as follows:

1. Division of labour.

2. Authority.

3. Discipline.

4. Unity of Command.

5. Unity of Direction.

6. Individual interest comes second to interest of the common good.

7. Remuneration.

8. Centralization.

9. The hierarchy.

10. Order.

11. Equity.

12. Stability of staff.

13. Initiative.

14. Team Spirit.

All of the above need to be achieved.

The Behavioural School (Also Called the Human Relations Approach)

The Behavioural or Humanistic approach to management is more focused on the individual and social groups; attempting to achieve organisational goals through applying an understanding and sensitivity to the people who are involved.

This approach aims to balance the needs of the individuals and social groups those individuals belong to, with the needs of the enterprise or organisation in which they are working. This was developed primarily because managers found that the classic approach did not achieve complete harmony in the workplace. However, this method still has difficulties because people do not always follow predicted paths of behaviour.

The behavioural approach concentrates on managing through understanding and application of sociology and psychology. A behavioural approach might be:

· Finding the best person for a job ‑with the best mental attitude towards their work.

· Creating the best work ‑the ultimate environment and conditions for the worker.

· Utilising psychological influence ‑to achieve the best affect from the manager/worker relationship.

The Management Science School

The third main school of thought is defined in different ways and given different titles (depends on the text or authority you refer to). All variations share common ground in that this school is more complex, aiming to apply and balance thinking from both other schools. This way of thinking may be referred to as “Contingency Theory”, Situational Approach” or “Management Science”.

This involves a team of specialists with different backgrounds pooling their knowledge and opinions to analyse a problem and suggest a solution.

Statistics and computer technology are common tools in this process.


Start your learning with or supplement your study reading from our fantastic range of newly published ebooks!

Click on any title for more information on the books above, and how to purchase them.
Lots More Titles written by staff from our school can be seen on the bookshop web site at

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Fee Information (S2)
Prices in Australian Dollars

PlanAust. PriceOverseas Price
A 1 x $748.00  1 x $680.00
B 2 x $407.00  2 x $370.00

Note: Australian prices include GST. 
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