As a student with this institution, you have a range of services available to help you study.
These include:
Tutors
Academic staff are available to answer questions and provide technical advice.
You can contact these “tutors” by email, online forums, phone, fax or through the postal system.
Administrative Staff
Administrative staff are available to answer questions and provide technical advice.
You can contact these “tutors” by email, phone, fax or through the postal system.
Staff are on duty during working hours, five days a week in both of our administrative centres (ie. U.K. and Australia).
Most enquiries are answered the same day, or weekend enquiries, on the following Monday.
Complex questions may need to be referred to a specialist or senior staff, which can cause a delay; however servicing you as a student will still be given the highest priority.
On line Student Room
This is a unique feature of this school providing a range of services in a secure part of the internet.
See more details below.
Bookshop
The school’s mail order bookshop stocks a large range of books, videos and e books, all of which have been reviewed by tutors and judged as accurate and useful support materials in one or more of our courses. It is not necessary to purchase additional books, but they can be useful, and if you do seek to purchase anything, you can not only obtain advice from our staff, but are also eligible to claim a student discount.
Video Loan Library
The school stocks a range of videos which can be borrowed through the mail from students living anywhere in the world. There is no fee charged for the loan, but a fee is charged to cover freight costs.
Videos that are available for loan are listed in the back of the Student Manual.
Newsletters
You can stay up to date with the latest news by subscribing to the student newsletters, usually published monthly.
If you provide an email address when you enrol, you will automatically be placed on the list to be emailed newsletters.
If you don’t provide an email address, you will need to either:
a/ Request the latest newsletter be sent as a printed document (hard copy), with an assignment when it is returned to you; OR
b/ Log on to one of our web sites and subscribe to the newsletter.
Course Upgrades
Course notes are continually being upgraded and in some cases, significantly expanded.
The course you have here will work perfectly fine for years after you receive it; but it is an option rarely offered by other colleges, for you to upgrade your course notes if a major upgrade occurs and significant time has passed since your course was initially issued.
There are two possible ways of doing this:
a/ Purchase the latest CD (or DVD) version of the course for only a fraction of the original fee; or:
b/ Transfer to an online study mode (which always contains the latest version).
We only recommend you consider asking about an upgrade if you have read in the newsletter that the course has undergone a major upgrade; or if your studies have been on hold for well over a year, and you have now decided to recommence study.
MORE ABOUT THE STUDENT ROOM
Modern technology has allowed us to create a “Virtual Community” through the student room.
Even students isolated by time and distance can interact with each other and staff at the school, accessing valuable information and seeking support in their study.
The student room provides you with the option to be an active part of a global school community.
Online Library Access
This contains many hundreds of items including articles, books, and other information created by students and staff. It’s search mechanism also links into some of the best reference sites identified by our tutors for supporting studies by our students)
Secure Submissions
Payments can be made, exam application forms submitted, and other communications made through encoded messages.
Student only Information
The most recent version of the Student manual is in the student room.
Forums
Forums in the student room can only be used by students or staff; further strengthening communication between everyone at the school.
Student Register
Students can register their name, area of interest and paste messages for other students. They can even change their listings whenever they wish.
Through these listings, students are contacting other listed students, developing friendships, and interacting in areas of interest. The student register is a “virtual community” that overcomes the problem of isolation that affects many other correspondence school students.