Advance Your Skills and Career Prospects
- Learn to be a Supervisor, Foreman, Leading hand, Team leader or Department head
- Study at home, start any time, work at your own pace
There are 10 lessons as follows:
- Introduction - Functions of a supervisor, Organisational structures & hierarchy, Bases for organisational structure, Organisational charts, Supervisors responsibilities, How supervisors fit into an organisation, What does a supervisor do.
- Understanding the work place - Government and private personnel departments, unions; Law and employees, Contracted responsibilities, Discrimination, Liability for staff actions, Workplace elements.
- Communications and human relations -Influence in the workplace (formal authority, Reward and punishment, Knowledge, Leadership, Power, etc), Familiarity, Managing Aptitude (Status, Prestige, Loyalty, Security, Friendship, Personality, Workload, etc), Good Business Writing, Memoranda, Letters.
- Motivating employees - Internal Incentives, Environmental Incentives, Practical ways to motivate
- Organising the work place - Good work habits, Planning a Work schedule, Establishing priorities, Improving results, Project planning and management tools, Organising the work space.
- Problem solving techniques - Solving problems, Guidelines for making decisions, Types of problem, solvers, Different ways to solve problems, Involving others, A Classic Problem Solving Technique
- Discipline, complaints and grievances - Levels of discipline (reprimanding, fixing, blame, formal warning, removing privileges, termination of employment, legal action), Increasing self discipline, Introducing change, Giving orders.
- Interviewing, recruitment, training - Job interviews, Successful interviewing, Resumes/ C.V's, Training Staff, Staff Procedure Documents, Staff contracts,
- Work place safety -Cost of injury and illness, Duty of Care, Accidents, Managing manual work safely, Protective equipment
- Dealing with management/worker participation/ report writing/ staff meetings - Purpose of meetings, Leading a meeting, Problems with meetings, Meeting documentation
Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.
SUMMARY OF COMPETENCIES DEVELOPED
On successful completion of the course you should be able to do the following:
- Explain and create an organisational chart.
- Describe the five basic kinds of Unions.
- Report on what you expect to achieve by practicing good human relations.
- Define objectives, goals, tasks to be achieved.
- Describe what steps should be taken before re organising a section or department?
- Draw up a work area for an office, factory etc.
- Show step by step how you would work through the problem solving technique systematically, in order to determine a good way of dealing with this problem.
- Write a diplomatic letter to a union in response to a complaint.
- Draw up a suitable advertisement for a position of a "Salesperson"
- Explain the methods most frequently used to train new employees.
HOW PEOPLE BECOME A SUPERVISOR
Aside from applying for supervisory jobs, there are a number of other (and sometimes more common) ways in which people may become supervisors.
Supervisors may be appointed because of the past achievements and behaviours. This can commonly be seen in businesses, when a staff member is promoted due to long service, or exhibiting particular attributes. Promotion based upon seniority alone is not always the best decision for either the supervisor or the organisation and fellow workers. Some organisations though (often larger ones) tend to make decisions based this way.
A traditional supervisor often becomes a supervisor due to their background and heritage. An example may be in a family business, where the business is passed on through generations. Whilst this will not necessarily produce an effective leader, they will at least have had an upbringing that has groomed them for the role.
The charismatic supervisor is selected due to their personal qualities of charisma. A charismatic leader will inspire loyal followers through their personality and charm, by creating a self-image that is so powerful that people become drawn to them. Maintaining a charismatic leadership requires constant upkeep to continue inspiring followers, especially if “charisma” is the only factor that keeps the leader in a leadership role.
A situational supervisor is one that develops out of need in a particular situation. Their role may only occur in that situation, and may only last as long as the situation lasts. For example, in time of a natural disaster, emergency workers may call on volunteers from the community. Because there are lots more untrained volunteers than trained regular emergency workers; all of the regular trained personnel may be forced into being supervisors. A team of firemen for instance may all become supervisors, unexpectedly, in order to cope with the situation of having many untrained volunteers.
These are those that evolve naturally from within a group. Over the course of time, the influence of a particular group member grows and it becomes obvious to the other group members that they are, or should become its supervisor or leader.
These are those who are democratically nominated. Presidents, chairmen, and leaders of the opposition are elected by their parties. Some organisations hold internal elections to choose individuals for leadership roles. The board members of public listed companies are elected by the shareholders.
Selected leaders are those that are chosen from a group of applicants, such as from a pool of candidates applying for a job.